Refund & Cancellation Policy.

1. Overview

This policy explains how billing, cancellation, credits, and refunds work for ViralGen, operated by Viralgen LLC, 8 The Green, Dover, Delaware 19901, USA. It supplements our Terms of Service; if anything here conflicts with the Terms, the Terms apply.

2. Subscriptions and Billing

• Plans are billed in euro (EUR), monthly or annually, and are charged immediately when you subscribe. There is no free trial.
• Current prices and what each plan includes are shown on our pricing page and at checkout before you pay.
• Payments are processed by Stripe. Invoices are available in the app under Settings → Billing.

3. Cancelling Your Subscription

• You can cancel at any time from Settings → Billing. There are no long term contracts and no cancellation fees.
• Cancellation takes effect at the end of the billing period you have already paid for. Until then, you keep full access to the Service.
• Any credits remaining on your account when a voluntary cancellation takes effect stay on your account.
• If you change your mind before the period ends, you can resume your subscription from Settings → Billing and nothing is lost.
• Cancelling stops future charges; it does not, by itself, refund the current billing period.

4. Credits

• Most actions in ViralGen consume credits. Credit rates are shown in the product before you run an action.
• Credits that have been consumed are not refundable.
• If a generation fails, the credits it consumed are returned to your balance automatically. You do not need to contact us for this.
• Credits do not expire by the passage of time, have no cash value, and are non-transferable.

5. Top-Up Purchases

Credit top-ups are one-time purchases that are added to your balance immediately. Because they are delivered instantly, top-up purchases are final and non-refundable once the credits have started being consumed, except where a refund is required by applicable law. If you purchased a top-up by mistake and have not used any of its credits, contact us and we will do our best to help.

6. Failed Payments, Chargebacks, and Involuntary Termination

If a subscription payment fails, or in the event of a chargeback or termination for breach of our Terms, your plan and any remaining credit balance may be revoked immediately. If you believe a charge is incorrect, please contact us before opening a dispute with your bank; genuine billing mistakes are far quicker to fix directly.

7. EU and EEA Consumers

If you are a consumer in the European Union or the European Economic Area, you may have a statutory 14-day right of withdrawal for online purchases. Because ViralGen is a digital service that begins immediately after you subscribe, you request immediate performance when you sign up. If you wish to exercise a withdrawal right, contact us within 14 days of your purchase; where the law provides for it, a deduction proportionate to the service already used (for example, credits already consumed) may apply to any refund.

8. How to Reach Us About Billing

The fastest way is the contact form on our website. You can also write to us by mail at Viralgen LLC, 8 The Green, Dover, DE 19901, USA. Include the email address on your ViralGen account so we can find your billing history quickly.

9. Changes to This Policy

We may update this policy from time to time. Changes are indicated by the "Last updated" date above and, where appropriate, additional notice. The version in effect when you make a purchase applies to that purchase.